Unified Business Communications has emerged as on great supportive solution for business owners to keep smooth communication among the team on any device, from anywhere. We are building a strong, secure, and trusted communication system to connect people with technology, applications, clouds, and networks throughout the world for a better, more efficient, and instant communication medium. Our Unified Communication Solution ensures the best mix of technology and resources for any type of communication and data exchange on any device from any location.
Voice over Internet Protocol (VoIP) and cloud-hosted services has made the communication system reality. Today, UC has become an accustomed tool that is highly consolidated, affordable, and flexible to be integrated seamlessly with any workflow.
Unified Communication facilitates organizations and employees with more flexibility, more globalization, and most importantly, better communication through any location and device has a positive impact on a company’s innovation, productivity, and efficiency. It empowers business houses with an effective digital workplace, and centralized and fast data exchange, transforming the operations and management of a broad frame of communications infrastructure by building deeper customer relationships with personalized solutions.
Benefits of AI-Chatbots:
Today artificial intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP) are the trending words in technology and innovation. AI and other interrelated technologies like machine learning, predictive analytics, and natural language processing, have significantly impacted unified communications in businesses. AI-based applications are increasing in business, have been popularized, and are still largely catching on in various industries.
AI - Chatbots significantly reduce the time to resolution and have emerged as a key player in the simplified communications system. Their adoption in businesses is said to be an innovative revolution in communication that delivers a thoughtful and responsive customer experience.
Quick and satisfactory response significantly plays a vital role in converting queries into business. Loqal.AI chatbots guided by artificial intelligence help businesses to respond to their team and customers much faster with accurate and tracking data through the intelligent network system. Our AI-enhanced communication chatbots can significantly reduce the time to resolution in any business.
Loqal.AI offers Smart Multi-level Interactive Voice Response (IVR) System for businesses for all business communication. CRM-based IVR system helps businesses to interact with callers, gathers essential information, and routes calls to the appropriate agents. IVR solutions are concurrent calls, can be multilingual, calls can be routed, recorded, and can have a customized menu. They help businesses to identify and route customer's calls to the best suited agent based on caller’s input.
IVR technology are of different kinds like: self-service, hosted IVR, agent or customer assistance. Imposing Artificial Intelligence (AI) in IVR has been an innovative contribution in analytics and data collection.
Loqal.AI provides different analytical data taken from the IVR calls to the businesses which helps them to promote different products and services, stores, and features. Businesses also work on their team level in sales and support with the given data.
Businesses are spending a lot on marketing and promotion but very most of them fail in gaining the trust of the customers, just because of random numbers, spam, or misleading messages and calls sent through various channels. A verified massage gives a positive brand impression and encourages customers to consider, recommend and make purchases from the business.
Loqal.AI helps you to initiate enhanced conversations with users, build trust relations, prevent scams and provide them with adequate information regarding brands, products, and services. Send your customers trustworthy business messages with Verified SMS. Businesses can drive their sales, increase loyalty among customers, satisfying them with a secure, instant and rich featured conversation tool. Verified communications are always secure and the massage contents are never shared with any of the other channels.
Connect your customers with verified massages. When users see the sender's business name, the sender's business logo, and a verification badge in the message thread it builds trust and confidence in them.
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RBM is an upgrade from a traditional SMS having multiple advanced features like rich media sharing for businesses to send videos, audio, images, gifs, map locations, and many other files to create an engaging conversation with their customers & to launch a rewarding campaign. RCS Business Messaging is the perfect amalgamation of the traditional SMS, communication channel, and rich text message format to deliver engaging customer experiences and to provide different call-to-action options with vast data sharing options.
Loqal.AI helps businesses to establish rich, verified, and trusted communication channels with their customers on their native messaging app. We help brands to add branding in their communication, verified messaging signs and badges are the trust marks, facilitating them to add rich cards, carousels, suggested replies to questions, and action buttons. All features are creating the tremendous potential to scale up business trust, security, customer engagements, and transactions with changing customer preferences for interacting with brands.
To connect with customers businesses spend millions on calls and telecommunications. These flooded messages and calls from unverified phone numbers and channels cause stress among consumers. Through these unverified communication sources fraud continues to affect consumer trust and as a result, businesses are losing their prospective customers also.
Loqal.AI helps businesses to connect with their customers through verified and trusted calls. Businesses can introduce their brand, products, and services confidently to their customers with verified calling services and the calls are accepted by their customers with credibility.
Facilitate your customers to distinguish between your and a spoofed caller. Call them with your logo, verified badges and proper information. This will add trust in your conversation and it will lead to the business conversion along with consumers loyalty.
Businesses send trillions of SMS to promote their products and services but most of them are ignored by the consumers just because of spams and frauds spread. In other words we can say that these scams and frauds have a negative impact on business campaigns.
Businesses send messages to their customers for account alerts, reminders, order updates, password otp, and for many more conversations. Here maintaining the brand's trust is the most crucial thing which is lacking due to similar messages and information shared or asked by the fraudsters.
To protect their campaigns, trust and security of information the customers businesses can opt Verified SMS Solutions. Verified SMS are sent with a registered name, having rich format and can be sent on any platform. Verified badges, logo and facility to send different files or links helps the customers most and helps businesses to regain the trust.
Loqal.AI facilitates brands and businesses to establish a trusted communication channel among their customers and them. Through our centralized saas application and crm businesses can send and track the performance of their call and SMS. Also, the businesses can filter and manage the customers on different parameters.
Loqal.AI is the omnichannel for End-to-End Unified Business Communications between businesses, their teammates, vendors, and customers. SAAS-based application and CRM enables businesses to auto-register to the platform and drives their business communication with the desired UC Services.
Journeys with the WhatsApp Business Solution, business houses, and their customers are rising at the unrivaled scale with great connectivity. We help businesses in taking advantage of the WhatsApp Business Platform with personalized customer engagement. As WhatsApp is the most popular communication application hence using its business model and chatbots are much more familiar to customers than others, that's why it is getting more popular.
Loqal.AI helps businesses to execute their business processes through Whatsapp Chatbot integrations. Building personalized campaigns that stand out. Engaging customers with rich interactive media messages, and automated notifications, providing support and conveying to them upcoming promotions and activities.
With the concept of making technology workable for humans, we introduce self-service options by automating different communication on WhatsApp with the help of chatbots which reduces costs, and human involvement, and increases agent productivity.
