Refund & Cancellation Policy

• Scope of Refund & Cancellation Policy

  This policy applies to all products and services offered by LoQal.AI, including but not limited to:

  • SaaS Applications: POS systems, CRM, generative AI content, and hyperlocal marketing platforms.
  • Digital Products and Services: Custom branding assets, AI-driven content, training materials, and subscriptions.
  • Physical Products: Branded materials, POS hardware, and IoT devices.
  • Transactional Services: Online and offline solutions for marketing, engagement, and operational analytics.
• Eligibility for Refunds
  • Subscription-Based Digital Services: Refunds on subscriptions (such as SaaS applications) are available within 30 days of purchase. Refunds requested after this period are generally not issued unless significant technical issues impact usability, and LoQal.AI is unable to resolve them. Annual subscription refunds, if approved, are prorated based on usage.
  • One-Time Digital Purchases: Digital items, such as AI content or branding materials, are generally non-refundable once delivered. Refunds are considered only if there is a substantial discrepancy between the advertised and delivered product due to LoQal.AI’s error.
  • Physical Products and Hardware: Returns of physical items, such as POS hardware, are accepted within 45 days of delivery if the product is unused, undamaged, and in its original packaging. Refunds for physical products are governed by this policy and the warranty or return terms provided by the product manufacturer. Depending on the product’s condition, usability, and manufacturer’s guidelines, refunds may be fully, partially, or not issued.
• Payment Gateway Integrations and Charges

  LoQal.AI provides secure, integrated payment options through various payment gateways, UPI platforms, and transactional resources to facilitate the processing of subscription fees, product purchases, and other payments. Clients may also use their own licensed payment gateways within LoQal.AI’s subscription-based tools and applications.

  Refunds or credits do not cover:

  • Transaction fees, processing costs, or currency conversion charges incurred through third-party payment services.
  • Usage fees related to UPI platforms, SMS charges, or API costs.
  • Third-party subscription fees for external services integrated within LoQal.AI applications

Refund policies for payments processed via third-party gateways adhere to the terms of those providers, and any applicable refunds are governed by those respective policies. Clients are encouraged to review the policies of any third-party gateway or transactional resource they choose to integrate.

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• Security, Usability, and Service Standards
  • Data Security and Integrity: LoQal.AI adheres to stringent security protocols to protect client data. Refunds based on security or usability concerns will be carefully reviewed to ensure compliance with global data protection standards.
  • Usability-Based Refunds: Refunds based on usability limitations are accepted only during the initial service period. Clients are encouraged to explore service functionality and discuss any questions during onboarding.
• Non-Refundable Services
  • Customization and Development Fees: Fees for custom branding, development, or specialized configurations are non-refundable once work has commenced.
  • Service Usage Fees: Fees related to data, SMS, API calls, and third-party services during the subscription are non-refundable.
• Processing Time and Unexpected Delays
  • Submission Process: To request a refund, please contact us at [info@loqal.ai] with your order or subscription details and the reason for the request. Our team will respond within 5 business days with next steps.
  • Processing Time: Approved refunds are typically processed within 10-15 business days. However, processing times may extend due to unforeseen events, such as natural disasters, public holidays, legal interruptions, or other disruptions. In such cases, clients may inquire about their refund status, and we will provide updates.
• Policy Modifications

  LoQal.AI reserves the right to update this Refund & Cancellation Policy to remain in compliance with global standards and evolving service needs. Any significant changes will be communicated to our clients as needed.

We encourage clients to read this policy thoroughly. For any questions, clarifications, or further guidance, please feel free to contact us at [info@loqal.ai]. Our team is here to ensure a transparent, seamless experience with LoQal.AI.